LYB Frequently Asked Questions

The Love Your Body Club™ has joined the Clicks ClubCard, which means you can now earn points and spend rewards at any The Body Shop or Clicks store using either card.

What must I do to get my own Love Your Body Card?

You can register at any of our stores by simply filling in our Love Your Body enrolment form and you'll receive a plastic card immediately. For your convenience, you may also enroll online and collect your plastic card at the nearest The Body Shop store. 

How do I earn points?

You earn points at The Body Shop and at our Affinity Partners by presenting your Love Your Body card to the cashier to swipe before cashing up. The card needs to be handed to the cashier upfront to ensure that the points are indeed earned for the particular transaction, as they cannot be added after the sale has been concluded. Our online Affinity Partners require that you enter your Love Your Body card number prior to concluding your transaction to enable you to earn points. Please click here to view all of our Affinity Partners and their benefits.

How many points equal how many Rands?

1 point is earned for every R5 spent. 

10 points = 1 Rand. 

Earn 100 points by the 15th of every alternative month and receive cashback loaded onto your Love Your Body card. 

Earn 200 points or more in a 2-month period and receive double points for the remainder of that period. 

How do I redeem my points?

Points need to be converted into cashback rewards before they can be redeemed. When you've earned 100 points or more by the qualification date (every 2 months), then those points are converted into cashback. Cashback is loaded directly onto your Love Your Body card and you will be notified of this via email and/or SMS. 

How can I view my cashback and points?

Your cashback and point balance* can be checked: at the bottom of your till slip

by logging onto your Love Your Body profile on The Body Shop’s website - click here

by contacting our Customer Service Centre on 0860-254-257 / +27 21 460-1009

*Cashback and point balances are correct as at midnight the previous day

Does my cashback expire?

Yes, your cashback will expire 12 months from date of issue. The expiry date of your cashback can be checked on your Love Your Body profile on The Body Shop’s website, or by contacting the Customer Service Centre. 

How do I update my Love Your Body club details?

You can update your details:

by logging on your Love Your Body profile on The Body Shop’s website - click here

by sending an email to service@thebodyshopsa.co.za

by contacting our Customer Service Centre on 0860-254-257 / +27 21 460-1009

I've lost my ClubCard - how can I get a new one?

Notify the Customer Service Centre as soon as possible. You would need to collect a new card from any of our stores. Any available cashback rewards and points will be transferred onto the new card and the lost/stolen card will be made inactive to protect your cashback balance and points. 

My card is damaged. What do I do?

You would need to collect a replacement card at any Love Your Body store and request that any available cashback Rewards and Love Your Body card points be transferred onto a new card. 

Who are your ClubCard Affinity Partners?

You can view all The Body Shop’s Affinity Partners on our partner page: Click here to also view all the benefits you are able to access at these companies. 

What are the terms and conditions of the Love your Body Club programme?

Link to terms and conditions 

Can I use my card internationally?

SA LYB members can use their cards in Botswana and Namibia, but not in other countries. 

Which months/ how frequently do I get cashback rewards? Cashback is loaded directly onto your Love Your Body card and you will be notified of this in January, March, May, July, September and November of each year.

Why should I join the love your body Club?

Not only do you receive all of the Clicks ClubCard benefits, but you will also receive: A R50 GIFT VOUCHER when joining the Love Your Body™ Loyalty Programme.

A R50 GIFT VOUCHER to spend in your birthday month.

Exclusive benefits and offers

A FREE make-up and skincare consultation to the value of R350

Earn points every time you purchase at The Body Shop, Clicks and Affinity partners

Get Cashback Rewards to spend at The Body Shop and Clicks stores.

Be the first to know about PROMOTIONAL OFFERS and NEW PRODUCTS.

How do I enroll?

Simply fill in our Love Your Body enrolment form and you'll receive a plastic card immediately. For your convenience, you may also enroll online and collect your plastic card in store. Please remember to take print-out of your enrolment form along. 

How does the new loyalty program differ from the previous one?

Love Your Body has adopted the Clicks ClubCard point policy. You are now able to earn and redeem points at Clicks stores and earn points at all our Affinity Partners. For your convenience, all cashback rewards will be loaded onto your card.