Love Your Body Terms and Conditions

1. The Clicks Customer Loyalty Programme, known as Clicks ClubCard (“ClubCard”), is operated by Clicks Retailers (Pty) Ltd (“Clicks”). The Love Your Body Loyalty Programme (“LYB”) is operated by The Body Shop South Africa (“TBS”) a trading division of New Clicks South Africa (Pty) Ltd (“NCSA”).  ClubCard and LYB are collectively referred to as the “Loyalty Programme” and the loyalty cards issued in respect of the Loyalty Programme are collectively referred to as “Loyalty Cards”.  NCSA and Clicks are collectively referred to as the “Issuers”.

2. The Loyalty Cards are issued by and remains the property of the Issuers, which reserves the right to issue, decline and withdraw a Loyalty Card at any time.

3. By becoming a member of the Loyalty Programme a person is deemed to have agreed to these terms, as amended or replaced ("Terms"). The latest version of the Terms is available online at www.clicks.co.zawww.bodyshop.co.za  or may be requested telephonically through Customer Service Centre on 0860 254 257 or +27 (0)21 460 1009. A person who does not agree to be bound by the Terms may not participate in the Loyalty Programme. Existing Loyalty Programme members who do not agree to be bound by the Terms must notify the Issuers of such refusal in writing or telephonically through Customer Service Centre on 0860 254 257 or +27 (0)21 460 1009, on the happening of which such member’s participation in the Loyalty Programme will automatically terminate.

4. A Loyalty Card cannot be used as a credit or debit card.

5. A Loyalty Card is not transferable. The Loyalty Programme benefits will accordingly accrue to the named Loyalty Programme member only.

6. To earn Loyalty Programme points in respect of a qualifying transaction (“Points”), a member’s Loyalty Card must be presented at the checkout point, failing which no Points will be earned in respect of such transaction. It is not possible to earn Points retrospectively in respect of previous qualifying transactions where a Loyalty Card was not presented.

7. The Terms govern the manner in which Points may be earned, redeemed, retained or forfeited and cashback or other rewards (“Reward(s)") may be issued. Each Loyalty Programme member is responsible for familiarising him/herself with the Terms and any correspondence issued by the Issuers to such member to enable the member to understand his/her rights and responsibilities under the Loyalty Programme.

8. Any amendment to the Terms, as contemplated in clause 3 above, will not affect any Points earned or Rewards issued to a Loyalty Programme member prior to the date of such amendment.

9. Where Points are earned and converted to a monetary value in South Africa, Namibia, Swaziland, Botswana and/or Lesotho, Rewards will be issued to a Loyalty Programme member separately in respect of each country in the currency of the country in which the Points were earned. Rewards may only be redeemed by a Loyalty Programme member in the country in which the Points were earned.

10. Points will accumulate over a stipulated period, which period will be determined and may be varied by the Issuer from time to time (“Qualifying Period”). Any change to the commencement and/or duration of a Qualifying Period will be notified to Loyalty Programme members.

11. The value of a Reward will be based on the total number of Points earned by a Loyalty Programme member by the end of the last day of the relevant Qualifying Period.

12. Points will be converted into Rewards at the end of each Qualifying Period in accordance with the Terms. A Loyalty Programme member must earn a minimum number of qualifying Loyalty Programme Points, currently 100 (one hundred) Points (the “Minimum Qualifying Points”), by the end of a Qualifying Period in order to receive a Reward. Any change to the Minimum Qualifying Points will be notified to Loyalty Programme members.  

13. In the event that the Minimum Qualifying Points have not been earned in a Qualifying Period, the Loyalty Programme member will not receive any Rewards. The Points earned will automatically be transferred to the next Qualifying Period and continue to accumulate until the Loyalty Programme member has earned the Minimum Qualifying Points; provided that in the event that the Loyalty Programme  member fails to earn the Minimum Qualifying Points within a period of 12 (twelve) consecutive months, the Issuer reserves the right to cancel any Points that may have accumulated on such Loyalty Programme member’s Loyalty Card, after the expiry of the 12 (twelve) month period.

14. A Loyalty Programme member will be notified of any Rewards issued to him/her in each of the countries at the end of each Qualifying Period. Rewards issued to a Loyalty Programme member in each country will be loaded directly onto the Loyalty Programme member’s Loyalty Card, to be redeemed separately in each country of issue. Rewards issued are valid for 365 (three hundred and sixty-five) calendar days from the date of issue (“Validity Period”) and may be used at any time during the Validity Period. Any Reward not used within the Validity Period will automatically expire at the end of such Validity Period.

15. Rewards cannot be exchanged for cash or used to purchase Clicks, Musica, Claire’s or TBS gift cards.   

16. Clicks have engaged with certain business partners who participate in the Loyalty Programme (“Affinity Associates”). Points and/or other benefits may be earned and/or received when a Loyalty Card is used in respect of goods or services purchased from an Affinity Associate. A list of the Affinity Associates and the Points and/or benefits which may be earned and/or received are available online at www.clicks.co.za or may be requested telephonically from Customer Service Centre at 0860 254 257 or +27 (0)21 460 1009.

17. Any Points earned and/or benefits received by a Loyalty Programme member in respect of goods or services purchased from an Affinity Associate may take up to 6 (six) months from the date of the transaction to be issued to and reflect on the periodic rewards statement of a Loyalty Programme member.

18. Clicks reserves the right, without prior notice to the Loyalty Programme members, to (a) include or terminate the participation of any Affinity Associate from the Loyalty Programme and/or (b) amend the nature of and manner in which Points or benefits may be earned from an Affinity Associate.

19. Points may be earned at Affinity Associates, Clicks, Musica, GNC, Claire’s and TBS stores. The Issuers however, do not guarantee that its computerised scanning system or that of Musica, GNC, Claire’s, or Affinity Associates (“the System”) will always be online and available to process Loyalty Card transactions, and accordingly reserves the right to temporarily suspend the awarding of Points or tender of Rewards if the System is offline. Irrespective of where Points are earned, Rewards may only be redeemed at Clicks, GNC, Claire’s and TBS stores.

20. The Issuers and the Affinity Associates reserve the right to exclude certain goods and/or services from Points and/or other benefits that may be earned and/or received.

21. No Points, benefits and/or Rewards will be earned or awarded in respect of any goods and/or services where the earning or awarding of such Points, benefits and/or Rewards are prohibited by any legislation in the Republic of South Africa, Namibia, Botswana, Lesotho and/or Swaziland.

22. Points earned using a linked Loyalty Card shall accrue to the primary Loyalty Programme member’s Loyalty Card.  Points that have been converted into Rewards at the end of each Qualifying Period may be redeemed by using the primary Loyalty Programme member’s Loyalty Card or any of the linked Loyalty Cards, subject to clause 9 above.

23. In the event of fraud being committed by any person in respect of a Loyalty Card and/or conduct involving the abuse of Points or Rewards, the Issuers reserves the right to take appropriate action against the responsible person and all Points accrued and unredeemed Rewards issued may be forfeited and the Loyalty Card revoked.

24. In order to keep Loyalty Programme members informed of their Points and Rewards and to communicate Loyalty Programme and other benefits to Loyalty Programme members, the Issuers have to (a) process Loyalty Programme members’ personal information on a central computer database; (b) share Loyalty Programme members’ personal information within the Issuers group of companies; (c) share Loyalty Programme members’ personal information with Affinity Associates and third parties who have a strategic marketing relationship with the Issuers; (d) send Loyalty Programme members Loyalty Card information which may include printed periodic statements of accrued Points and issued Rewards; (e) send Loyalty Programme members printed and electronic marketing material to inform Loyalty Programme members of special offers and products that may be of interest to Loyalty Programme members; and (f) send Loyalty Programme members marketing material from Affinity Associates and third parties who have a strategic marketing relationship with the Issuers.

25. By applying to become a Loyalty Programme member, or in the case of existing members, by continuing his/her membership of the Loyalty Programme , each Loyalty Programme member consents to (a) his/her personal information [as defined in the Protection of Personal Information Act 4 of 2013] being processed by the Issuers within the Issuers database; (b) his/her personal information being shared within the Issuers group of companies; (c) his/her personal information being shared with Affinity Associates and third parties who have a strategic marketing relationship with the Issuers; (d) receiving Loyalty Programme information which may include printed periodic statements of accrued Points and issued Rewards; (e) receiving printed and electronic marketing material to inform him/her of special offers and products that may be of interest to Loyalty Programme members; and (f) receiving marketing material from Affinity Associates and third parties who have a strategic marketing relationship with the Issuers.

26. The information provided to the Issuers by a Loyalty Programme member when applying for membership to the Loyalty Programme is processed and recorded in Issuers’ computer system.

27. Each Loyalty Programme member has the right, in accordance with the relevant legislation, to (a) obtain access to his/her personal information held by the Issuers; (b) to request the correction, destruction or deletion of his/her personal information held by the Issuers; and (c) to object to the processing of his/her personal information. It furthermore remains the Loyalty Programme member’s responsibility to inform the Issuers of any changes to his/her personal information.

28. Any Loyalty Programme member may opt-out of any direct marketing received from the Issuers should he/she so elect, by notifying the Issuers thereof in writing, alternatively, telephonically via the Customer Service Centre on 0860 254 257 or +27 (0)21 460 1009.

29. In addition, any Loyalty Programme member may object to his/her personal information being shared with Affinity Associates or third parties who have a strategic marketing relationship with Issuers, by notifying the Issuers in writing of such objection, alternatively telephonically via the Customer Service Centre on 0860 254 257 or +27 (0)21 460 1009. If a Loyalty Programme member objects to his/her personal information being shared with Affinity Associates or third parties who has a strategic marketing relationship with Issuers, prior to the information being shared with such Affinity Associates or third parties, the Issuers will not disclose such member’s personal information to Affinity Associates or third parties. If a Loyalty Programme member objects to the sharing of his/her personal information subsequent to the information being shared with Affinity Associates or third parties, the Issuers will instruct such Affinity Associates or third parties to destroy or delete all records of the Loyalty Programme member’s personal information and to refrain from retaining any record thereof.

30. The Issuers may, in its sole discretion, terminate the Loyalty Programme at any time upon notice to the Loyalty Programme members, provided that the termination will not affect any Points earned or Rewards issued to a member prior to the date of such termination.

31. The Issuers shall be entitled to cede, assign, delegate or in any other way dispose of any or all of its rights and obligations in terms of the Loyalty Programme without the prior consent of the Loyalty Programme members.